MaEbag.com is the online store by MaEbag Online Marketing Private Limited. The company is operated from Cochin, Kerala, India. MaEbag.com is the largest online store from Kerala with a regular customer base of more than 15,000 customers spread across the world.
We sell products from Kerala, movies and music in Malayalam, Hindi, Tamil and English, Malayalam books, Toys, Arts and crafts and a lot of other products of Kerala origin. Also, we are one of the most trusted websites used by NRIs for sending gifts to India. With a very trusted relationship and online track record of five years, we are scaling new heights every day. Some of our salient features are:
More than 10,000 items to choose from Movies, music, books, toys, apparels, cd-roms, arts and crafts, electronic items, britelite and many others.
An ever growing customer base of 15,000+ customers across the world
Trusted service since 2004
Extra focus on products from Kerala
Shipment anywhere in India including villages and small towns.
One of the most popular shopping websites from India with more than 10,000 page views a day
We are always assuring the best price and the best of customer support. We are not an 'In association with' portal where all orders are executed by unknown vendors who are not directly available for your queries most of the time. We deal with all orders directly. This enables us to deliver the items at the best prices and ultimate quality. Also we do not sell any low quality stuff at a massive discount to lure customers.
Quality and Customer Satisfaction Policy
Every product sold through MaEbag.com is sourced directly from the manufacturer directly or their direct distribution channels . We do not sell any pirated material and we do not promote piracy.
All items displayed are handled directly by MaEbag.com. This is to make sure that our customers get the same item what they are seeing in the photograph at the site. We do not allow any submerchants or vendors selling items through MaEbag.com. This way, we are directly responsible for every product sold through us.
If the customer is not satisfied with the quality of the material, the same would be replaced free of charge. All the defects should be reported in a week’s time and the same item should be returned to us. In case of international shipments, the replacement would be sent along with the next order.
We make sure that every customer is treated with utmost care and attention. Our customer support staff is always available to listen to you. Any queries received on cs@maebag.com will be replied within one business day. You don't need to go through a lot of people, links and pages for raising your concerns or queries about your order. We always pay high importance to post order and post delivery queries our customers may have. This way we make sure that you get a personal attention to every order you place with us.
Item Pricing
At MaEbag.com, we believe in value for the money. Every item is priced very competetively. Many of the items are sold below the Maximum Retail Price. We do not over price gift items so that you are not paying anything for a gift item. The prices are very competitive with a physical store where you buy items for yourself.
You can experience that most of our prices are well below the price you may pay at a super market or shopping mall anywhere in India.
Shipping Policy
Your orders will be shipped in four working days after the realisation of payment. Any delay in shipping will be informed the customer accordingly. In case of non availability of the items, the payment will be adjusted at the time of final settlement of credit card.
We have a flexible shipping policy. The shipping charges are based on the weight of items and in slabs of 500grams or 1000grams. This is to make sure that shipping is not charged for every item you are purchasing. Most of our customers buy many items in a single purchase and they pay the lowest possible shipping charge for all the items. Also, these shipping charges are subsidised where we absorb a portion of the total shipping.
For credit card payments, the card will be charged only after the order is shipped. By doing this we ensure our customers that only shipped items are billed.
Secured Payments
We wanted to make sure to our customers that they are secure and safe while shopping with us. We have tied up with CCAVENUES for processing the credit card and net banking payments. . CCAVENUES is the leading payment gateway provider in India. You will be entering your credit card/ net banking details at CCAVENUES.
CCAVENUES is a Verisign Secured SSL encrypted site. Your credit card details are absolutely safe with CCAVENUES. MaEbag.com does not record your credit card details for any purpose.
Payment methods
You can pay for your purchases at your preferred choice of payment. We accept all major credit cards and Net banking for all the major banks in India. In addition to these, you can pay using cheques and demand drafts as well. Purchased items will be shipped after the realization of payment.
Purchased items will be shipped after the realization of payment.
Customer Support
At MaEbag.com, we are happy to assist our customers in any issues/problems they face with the purchase. Customers can log their order related queries at our customer support section. Also, they can email their queries to cs@maebag.com. In addition to that, customers could call one of our telephone numbers provided in the contact information
Our Contact Information
MaEbag.com, No.11, 2nd Floor, B&B Building, Power House Road, Palarivattom, Cochin 25 Phone +91 484 2102069, +91 98957 07490 (Customer Support Mobile Number) Email- info@maebag.com
